Privacy Policy
Last Updated: 11/05/2025
Coker Waste Solutions (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.cokerwaste.com or interact with us in connection with our waste management and container rental services.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
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Request waste-removal or container services;
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Communicate with us by phone, text, or in person;
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Submit an online form or service request;
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Make a payment or create an account with us.
Information collected may include your name, phone number, email address, billing address, service location, and payment details.
We may also collect non-personal data such as your browser type, device information, and website usage statistics.
2. How We Use Your Information
We use the information we collect to:
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Provide, schedule, and manage waste-removal or container-rental services;
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Send service updates, pickup confirmations, and scheduling reminders;
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Deliver invoices, receipts, and account notifications;
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Improve our website, customer service, and operational efficiency;
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Comply with legal or regulatory obligations.
We do not use your personal information to send marketing or promotional messages.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance performance and analyze usage. You may disable cookies in your browser settings, though doing so may affect site functionality.
4. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing any personal information.
5. Security
We employ commercially reasonable safeguards to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is entirely secure.
6. Equal Opportunity Statement
Coker Waste Solutions is an equal-opportunity provider and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected characteristic.
SMS & Mobile Messaging Policy
Consent & Enrollment
By providing your mobile phone number to Coker Waste Solutions and opting in to receive text communications, you authorize us to send you SMS or MMS messages using a 10-digit long code (10DLC) or another approved business-messaging number.
You confirm that you are the authorized user of the mobile number provided and consent to receive service-related text messages at that number.
Customers are not enrolled via email for text messaging. Consent is obtained directly (verbally or in writing) when you provide your phone number for service updates.
Purpose & Types of Messages
Coker Waste Solutions uses text messaging solely for essential, non-marketing communications, including but not limited to:
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Service confirmations, delivery, and pickup scheduling;
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Route or timing updates;
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Billing notices, payment confirmations, or account-related alerts;
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Safety or operational notifications.
We do not use text messaging for marketing or promotional purposes.
Message Frequency & Cost
Message frequency may vary based on your service activity or communication preferences.
Standard message and data rates from your carrier may apply.
Coker Waste Solutions is not responsible for any carrier-imposed fees.
How to Opt Out
You may opt out of receiving text messages at any time by replying STOP to any text message from us.
Once processed, you will no longer receive text messages except for those required by law or necessary for service delivery.
For assistance, reply HELP or contact us at support@cokerwaste.com or call (865) 302-3200.
Data We Collect & Use
In connection with our SMS/MMS program, we may collect and store:
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Your mobile number and related account information;
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Message history, including opt-in and opt-out confirmations;
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Carrier and device information for message delivery.
We use this information only to deliver and manage text communications, confirm consent, and maintain compliance with A2P 10DLC and carrier requirements.
Data Sharing & Protection
Coker Waste Solutions does not sell, rent, or share your phone number or messaging data with third parties for marketing.
We may share limited data with third-party service providers who assist in sending or managing our messages; those providers are contractually bound to protect your information.
We take reasonable measures to prevent unauthorized access, loss, or misuse.
Data Retention & Your Rights
We retain your contact and messaging information only as long as necessary to fulfill service or compliance purposes.
You may request access to or deletion of your personal data by contacting support@cokerwaste.com.
Changes to This Policy
We may revise this Privacy Policy periodically to comply with regulatory requirements or reflect updates to our practices.
The “Last Updated” date above will show when changes were made. Continued use of our services after an update indicates acceptance of the revised policy.
Contact Us
Coker Waste Solutions
2305 Clinton Highway, Powell, TN 37849
📞 (865) 320-0018
✉️ support@cokerwaste.com